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Printfection

Printfection

Overview

What is Printfection?

Printfection is a swag management platform that aims to simplify the buying, managing, and distribution of swag and branded merchandise, from the company of the same name in Denver. They offer a suite of online swag management tools and…

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Recent Reviews

Swag!

10 out of 10
May 02, 2024
Incentivized
To send swag when a referral is submitted. It is a way to reward employees for bringing people into the company and give them exclusive …
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Printfection

9 out of 10
March 29, 2024
Incentivized
We used Printfection as a swag & shipping partner who helped us execute a giveaway campaign. We wanted to offer all of our customers a …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Printfection?

Printfection is a swag management platform that aims to simplify the buying, managing, and distribution of swag and branded merchandise, from the company of the same name in Denver. They offer a suite of online swag management tools and APIs alongside custom printing, inventory management, and…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.printfection.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Printfection?

Printfection is a swag management platform that handles the sourcing, storage, and shipping of a company's branded swag to audiences around the globe.

Printfection boasts users at HubSpot, Salesforce, Gusto, and hundreds of other companies who use the software in myriad ways:
  • Marketing teams create and ship swag to drive leads, engage webinar attendees, or help Sales teams book meetings
  • Event teams ship the best swag to multiple trade shows and gatherings - and can send any leftover swag right back to Printfection's fulfillment center
  • HR teams create welcoming new hire kits and ship swag to their office & remote staff when celebrating work anniversaries, key milestones, and just because
  • Customer success teams rewards their clients with engaging gifts for holidays, renewals, and other key moments in the customer lifecycle
With the platform users can ship swag through email and social links that leverage customizable, branded Giveaway pages, and it can be integrate into a CRM and tech stack to automate swag sending.

Printfection Features

  • Supported: Swag sourcing, creation/printing, storage, and shipping worldwide
  • Supported: Custom swag boxes, swag packs, and swag kits
  • Supported: Swag Giveway links can be sent via email and social utilizing customizable, branded gifting pages

Printfection Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Printfection is a swag management platform that aims to simplify the buying, managing, and distribution of swag and branded merchandise, from the company of the same name in Denver. They offer a suite of online swag management tools and APIs alongside custom printing, inventory management, and distribution. The vendor states their customers use the platform to drive more leads, reward customers, and engage employees.

Sendoso, SwagUp, and Reachdesk are common alternatives for Printfection.

Reviewers rate Support Rating highest, with a score of 9.5.

The most common users of Printfection are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(113)

Attribute Ratings

Reviews

(1-25 of 48)
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May 02, 2024

Swag!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
To send swag when a referral is submitted. It is a way to reward employees for bringing people into the company and give them exclusive swag that you can't get at any other time. The offer a a variety of swag options so individuals can select something that is their preference.
  • Unique link
  • Shipping confirmation
  • Ease of use
  • Variety of swag options
  • Support
Great for sending swag to employees! The UI is simple and easy to navigate for individuals to select their swag item.
March 29, 2024

Good, but Expensive.

Jake Hillstrom | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for our 100% remote company across 20 states. I like how easy it is to do what's needed in one place and allow employees to choose their sizes when ordering. We've done a few one-off specific orders for particular gift items (like an end-of-year gift), and they've gone well. We've also ordered items from a separate company and had them shipped and warehoused with Printfection to be used in our inventory. **The Drawbacks: Protection is expensive, especially when doing a specific order. You get the warehouse, drop-shipping, and other shipping involved, but you pay for it. Their catalog items aren't always as diverse as is needed, especially if your company wants a particular item. Still, they always have something to cover the basics and sometimes the exact item you're looking for. The system is okay, but the function seems overly complicated at times. I'm very busy and very system savvy, and getting really familiar with it takes longer than the time I'm willing to put into it. ***Overall, it is a good value for the money and does the job well. If these drawbacks aren't dealbreakers, then Printfection does well.
  • Inventory & Shipping process.
  • Communication and customer service.
  • Always meeting the basics.
  • Pricing.
  • Overly complicated website and processes.
  • Limited ability to select items and transparency in the catalog (especially when making a specific order).
It is well suited for a one-stop shop that gets everything done in one place (sizing, order, warehousing, shipping, drop-shipping, ability to do one-off orders, support in the process). It is less appropriate if you need something very specific and what they have doesn't work for you or if you like to be very involved in the complete process. It is also less appropriate if price is a major factor.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Before Printfection we had swag and promotional items spread throughout our remote workforce. I personally had swag in my garage and would ship items to other employees so they could then ship out. It was extremely inefficient, not cost effective and was taking up many employees valuable time. When it came time to reorder items they would go to someones home or crowd up a closet in our main office. We desperately needed a solution where our items were stored offsite, ease of reordering and ability to ship small and even individual orders out to employees and vendors. Printfection did all of those things (and more) for us and it has been a huge weight lifted off our team. The visibility that we have into our items and budget is huge.
  • Swag management
  • Item replenishment (product and printing)
  • Customer Service
  • Affordable bulk shipping rates
  • API integrations/ solutions for our tech product
  • Budget visibility across teams
  • Their Giveaway feature was made some improvements but I would like to see it be more flexible
  • Being able to get more samples of products and printing prior to ordering
  • Swag photography/ items in stock in our closet- we had to provide photos of these items
  • Better updates on swag items that are low in stock
Printfection is great for a remote team or large team needing to manage many people who have their hand in swag and promotional items. We use them to print, store and ship and it has been a game changer. It's helpful because we manage a decent number of skus and it allows our team to easily send a variety of items out.Printfection is less helpful for people who have a LARGE number of SKU's (it can get costly) and it is not helpful for people with only a FEW SKUs and few inventory items since you pay per month to carry those items (which can get costly if the value of the items is low)Also we don't love the idea of not seeing an item before shipping it out to a client, employe or vendor. We wish we could get complimentary samples post printing.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We mainly use Printfection to fulfill our customized swag for our events and for our advocacy platform, but our HR team also utilizes it for new hire swag and baby kits.
  • Customer Service
  • Personalized swag recommendations
  • Timely shipping
  • Open API - integrates well with other software
  • I don't have any improvement recommendations at the moment
It's perfect for employee and customer swag. They have great vendors, and they ensure quality products are made. They work with you to stay within budget, and offer samples if needed.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Printfection is our preferred vendor for all internal company merchandise. From employee appreciation to individual org initiatives, we have partnered with Printfection to make these projects come to life. They have a decent selection of merchandise to choose from, and the accounts team is very communicative.
  • Communication
  • User friendly admin dashboard
  • New hire swag kits
  • Inclusive sizing on tshirts
  • More crossover with their parent company's products
Working with Printfection on new-hire kits was a breeze! They helped us select key items to be included, were communicative in the design and delivery process, and store our kits in their warehouse to be sent out to new employees as needed. Working with the accounts team has been especially supportive. They are always willing to help problem solve and be flexible with our needs.
February 06, 2024

Great Swag Company!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Printefection is a great company for swag for any company's promotional needs. They are very fast to respond to any requests and offer great customer support and always helpful in sourcing exactly what we are looking for, all while finding the best pricing. I love that they store our inventory and also allow us to drop-ship swag to customers with a unique URL. They are super easy to use, easy to work with, and are a great addition to our marketing team.
  • Inventory management and fulfillment
  • Sourcing great products
  • Customer Service
  • some search filters in their catalog
When looking for event swag and customer gifts, Printfection is always fast to help and quote what we are looking for. Their support team is great to work with and offers great ideas and finds solutions when needed. We appreciate we can also have Printfection hold our inventory and fulfill drop ship orders to customer with an emailed URL.
October 20, 2023

Easy swag management

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Swag inventory, storage and fulfillment. Needed a solution for approx 10 skus and this allowed us to grow.
  • Customer service
  • Inventory management
  • Swag fullfillment
  • Reporting has improved
  • Alerts for low stock by email
  • Faster proof times
Well suited for companies who want to have swag but do not have an easy way to store or ship for events or incentives. Convenient and easy to use. Simple to add additional products in a timely manner. Appreciate the great customer service team.
Diane Quaresma | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Printfection to order conference swag items for our conference attendees, and swag gifts for our customer anniversaries/contract renewals, new customers, and our customer reference program. Printfection allows us to send our customers quality swag with our logo and easy reporting on our items. The best part of Printfection is its customer support team who works closely to help with onboarding, purchasing swag, and offering ideas and solutions. We are a remote company so another problem Printfection solves is that they hold our swag in inventory and ship out on our request.
  • Customer Service
  • User Platform
  • Quick shipments
  • cards/notes sent with swag - more choices
Printfection has been great at helping us execute a large conference swag order. We choose one item that was not in the Printfection catalog, but the Printfection team was so great to work with and managed to get the item we wanted.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection to distribute new hire and work anniversary swag to our employees.
  • Customer service is top notch, fast response time
  • Easy to set up campaigns, track inventory and deliveries
  • Quality of swag products vary
We used to have swag delivered to our office, then manually shipped it out swag to employees. Now we host all our inventory at Printfection and have it distributed from their warehouse. This was a very easy process to set up and helped us streamline our overall swag process.
Score 10 out of 10
Vetted Review
Verified User
We use Printfection for internal gifting when someone new joins the organization and for customers.
  • Personalized messages
  • Quick fulfillment and shipping
  • Nice quality items
  • User interface can be a bit hard to navigate especially when many teams use the tool, there is a lot of info displayed
Well suited for any gifting/rewarding scenarios.
October 05, 2023

EASIEST SWAG PLATFORM

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We were looking for a swag platform with quality items, fast turnarounf times and great customer service. We use Printfection for their Giveaway Campaign to send out to employees as a thank you for being here as we make organizational changes.
  • response times are faster than anyone else
  • They thoroughly explain processes and any confusion
  • easy website to navigate
  • N/A
I was given the respoinsibility of finding a swag platform with limited instruction on what was wanted, how it should be distributed, etc. Printfection helped introduce me to all the things they offer, guided me through all the processes, and each department was very knowledgeable. As I said before, I had very little information on what my company was looking for so Printfection really helped me get the ball rolling and showing me what the end game would look like.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As an HR leader, I use Printfection to print, manage, and fulfill employee recognition swag. In the past I have spent a disproportionate amount of time managing swag vs. the return on that time spent. Printfection allows me to create self-service links for employees and virtually automate the swag distribution process. Further, the company allows for sourcing from outside their catalogue. This is also helpful!<br><br>While the platform can appear technical at first, after a couple tries of creating a self-service "campaign," I was able to get the hang of it. Customer support is incredibly responsive and willing to teach you via walk throughs and async Looms how to execute what you're after.
  • Automation
  • Customer Support
  • Fulfillment Outside Catalog
  • Workflow for setting up campaign unnecessarily technical. There seems to be a lot of unnecessary clicks. Could be simplified.
Printfection is a strong fit for a small team that needs to free up time spent administering swag via automation. For example, I set up all our employee anniversary rewards to be self service - the employees have the links to each year's anniversary gift and once they hit that milestone, they themselves go in and order sizes/gifts. I no longer need to go in each month to distribute these gifts. They do it themselves and I approve, as needed. SImilarly, we send gifts to all our new hires. The new hires also click a link sent by our recruiter once they've signed their offer and can select the gift they want in the size they want. The responsibility rests with the employee/new hire to get their gift and not with our limited People team.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for all of our print and promotional item needs for our sales team. We are also ramping up to use them for our onboarding new hire kits, employee giveaways, and clinical team kits. We had been looking or a solution that was a "one stop shop" where we could remove a lot of the manual work for our HR and Marketing department. Printfection has done that as well as provide full transparency for our Finance department.
  • Customer service is impeccable
  • Ease of use
  • Sourcing of items and requests
  • Customization of print materials. We did have to find another vendor for business cards due to not being able to customize at time of order and the need to have individual skus.
Printfection is best suited for larger companies, especially in the B2B space. The giveaways, kits, and campaigns are a huge asset to our company. If you are looking for something more adhoc I would not consider Printfection, as the intent is an extended partnership with a regular order cadence.
Esmeralda Navarro, M.S. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
With Printfection, I can easily store and ship all of our swag items, and even order them directly through the platform. It’s made my job so much more efficient and has allowed me to focus on other important conference tasks.
  • easily store
  • ship all of our swag items
  • order swag directly through the platform
  • customer support
  • Integrations
Erik from Printfection is a huge help whenever I have a question or need assistance. He's always prompt with a detailed answer and even provides helpful video tutorials. I'm grateful for his support as I navigate my way through the learning process.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for our gifting and swag. We have almost all of our customer-facing teams using it to thank prospects/customers and celebrate customer wins. We also use it internally to send welcome boxes to new employees. Lastly, Printfection supports our event swag and apparel. We previously were using a Shopify store and had trouble tracking things. It also wasn't easy for our team to understand and we saw a decline in gifting. Since starting with Printfection, we have already seen more interest in gifting from our team.
  • AMAZING team. The customer support we have received is unmatched.
  • Great quality of products and lots of product options.
  • Very user-friendly and easy to navigate.
  • The Salesforce integration is not where it needs to be. You only can integrate certain components and it makes it challenging to track things inside of Salesforce.
We absolutely love Printfection and it has been a great experience so far. The swag and apparel we order often exceed our expectations and the team is incredibly helpful and creative. Our CSM is knowledgeable and quick with email responses and any support we might need. We also have a dedicated merchandise manager who is always coming up with new ideas for our team.

On the other hand, the lack of Salesforce integration capabilities has been very frustrating for us. We bought Printfection because we were struggling to track our gifting and we needed something that would communicate nicely with Salesforce. We were told the integration worked and was easy but it took multiple meetings with the team to get it set up and it's still not what we were hoping for. The integration is really just creating a button that links to Printfection and the two tools don't communicate in any way.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for employee and customer gifting. Printfection makes it easy to send packages all over the world for our global workforce and customer base. Simply adding in the items to the order and inputting the address makes it seamless to click and ship.
  • Ease of use
  • Quick ordering
  • Responsive team
  • Turnaround times for product orders
  • Campaign types are confusing
  • Finding inventory easily
Well suited to sending packages to large groups of people all over the world. It can be challenging for more open-ended campaigns.
Score 10 out of 10
Vetted Review
Verified User
Our company has employees across the globe, and we have both remote and on site employees. We've also been doing a ton of hiring, and we care so much about welcoming our employees. As a result, we have built a Welcome Kit as a giveaway campaign with Printfection. After I onboard new joiners, I sent them a link exclusive to them to order their swag and have it delivered directly to them. Once set up, the only work I have had to do is manage a spreadsheet!!!! Printfection warehouses the products, picks, packs and ships the items, and it arrives on our employee's doorstep. It's so easy and a great way to help our new joiner get in on the swag game at their new company!
  • Customer Service
  • Product Research
  • Communication
  • Ease of use of reports
  • Building Kits
I have found the people at Prinftfection really care and want to help you accomplish your company swag goals. At any occasion where there's been a hiccup, they work fast and diligently to get it right. This is the kind of customer service we offer our customers, and it's nice to see that provided by other companies as well.
Amanda Nastoupil | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for all swag at our company- including new hire kits, holiday gifts, and rewards and recognition. We wanted to provide our employees with more opportunity for recognition and this allows us to do just that.
  • Communicating updates with products, changes, keeping us abreast of what's going on
  • Easy to order swag and place information in the system
  • I honestly don't have any yet. We've had nothing but positive experiences with the team from Printfection!
We were looking for a new swag vendor who would make the process ordering swag as easy as possible, and offered high quality items. Printfection was delivered in all of these areas and then some-- our account managers are phenomenal, quick to respond, and extremely helpful. They've delivered on all of our products very quickly, all of them have been very high quality, and I've never had to follow up on a question I've had.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for all our North America and selected international shipping. Swag is sent to partners, friends, collaborators, community contributors, and events (private dinners, conferences, meetups, our own events). Team members on the Events & Operations team have editing access. Sales (AEs, SDRs, CSMs) are supported with our internal swag store to request orders to be placed. We're also working on getting budgets assigned for more self-service. We have a great partnership with our Account Manager who's been super helpful in brainstorming our annual needs based on the programs we're running. Given the volume of one-off shipping we send to community contributors/friends/partners, our favorite feature is the redemption link generation.
  • Customer support
  • Redemption links for one-off self serve shipping
  • Internal swag store
  • I'd love to see grouped campaigns
  • More local production facilities (they're working on it I've heard)
Printfection is a holistic swag portal supporting our needs as a business of 250 employees.
April 02, 2023

Great company!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Printfection has resolved several of our swag obstacles. From being able to budget within different departments in our organization to having dedicated account managers, we have been able to combine several departments swag needs while ensuring that we have the most unique and high end offerings to our various recipients. I love that i can see what other departments are already ordering so I can connect and collaborate with them if I am looking to order the same thing.
  • Custom kits
  • Dedicated Client Support
  • Tradeshows
  • Design services
Great for when you want to work on custom swag projects and have dedicated representatives assist you. They also have a catalogue that you can browse and request mock ups for. They are also great if you find something you like but it isn't in your budget. Areas that wouldnt be great is if you are hoping they replace an internal design team - they will need your guidance when doing more complicated or ambiguous designs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for all of our company swag needs. This includes new hire swag, general employee swag and items created for company wide events. The quality of products are great and always a big hit with employees. The customer service is wonderful and very hands on. I know I can ask questions any time or I can schedule time to chat with a rep if I need to. Once you get used to the platform, it's pretty user friendly.
  • Creates quality products
  • Timely and helpful customer service
  • At first the platform was challenging to understand, but now after using it for awhile and with some guidance from reps, it's very user friendly
  • At one point we were not liking Printfection because we seemed to have not a great rep. Since that changed, the experience has been quite pleasant
You can use swag for so many things. The catalog of items is quite overwhelming, so sometimes I ask them to narrow down some ideas for a particular event. They've recently created two different decks with options beautifully and clearly laid out. I really appreciate that hands on approach and it helps us make decisions quicker.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection to produce and ship swag for employees and customers. We ship in kits to individual locations through campaigns &amp; collections, or we use swag in bulk at events. Printfection supports global swag needs and enables us to send swag around the world, removing the shipping bottlenecks we we face with smaller providers.
  • Fantastic support teams: from picking & designing items, setting up campaigns to shipping logistics support.
  • Easy to track items and progress on the website
  • The order pages for external campaigns could use an interface update
  • Some of the prompts when creating orders or campaigns are confusing and have led me down the wrong path
Well suited:
- global employee holiday gifts
- customer appreciation gifts
- bulk swag for events

Score 6 out of 10
Vetted Review
Verified User
Incentivized
I use Printfection mostly for drop shipping swag to events. Other teams use it for sending one-off client gifts and internally for employee swag and welcome kits. As a totally remote organization, it's nice to have items available on-demand where we can go online and place an order without having to keep an inventory ourselves somewhere.
  • Rolls t-shirt orders and secures with a rubber band with the size on it
  • Proactive communications about ways to save some money with our account when items run out
  • Quick and comprehensive response to questions including quick how to videos
  • I frequently have issues with the platform and have to start an order over several times before it takes.
  • I find the options a bit limited for selecting swag from Printfection
  • I don't find the system intuitive, it's hard to navigate
I really like Printfection for on-demand drop ship orders for events.
Welcome kits for new hires are a great feature.
Has not been great for smaller direct mail pieces that require envelope stuffing, labeling, and mailing.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for employee swag, acquisition branded gifting and life events gifting, such as sending branded onesies to employee's who have a newborn. Our Marketing team also uses Printfection for customer gifting as well.

Our primary business case for using Printfection became clear during the pandemic and when we began acquiring geographically distributed companies. Having Printfection has enabled our very small People Operations team to scalably manage this program without having to physically mail everything out!
  • Campaign and Kit Management
  • Warehousing
  • Options at many different pricepoints
  • The quality of the items
  • Screenprinting has sometimes been off (too large)
Printfection has been great all the way around; however, item quality is sometimes suffering. We have spent more than 100K over the years in employee and customer swag, but unless a hefty amount of money is spent on a given item, item quality in the lower levels is lacking. This has been a catalyst for us exploring other options; however, we have stayed with Printfection because of the other areas that they particularly excel in.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection to customize swag for events, customer gifts, and employee gifts. Printfection allows us to expand our brand visibility through high quality merch that gets delivered quickly and seamlessly.
  • Customer service - Printfection is always quick to respond when we have a question!
  • Onboarding - Their team is always willing to onboard our new team members. They offer demo calls and video recordings to get new employees comfortable with the platform.
  • Quick responses - I've never waited more than 1 business day to get a response from the Printfection team. They're so fast and helpful!
  • Adding more luxury brands to their inventory catalog - we're sometimes looking for well known brands that aren't available in Printfection.
  • Allowing customer kit names to be customized - we're reworking how we structure our customer kits, so this isn't an issue anymore, but previously we weren't able to customize the name of each kit. We would instead have to go by the messaging inside the kit, ex: "thanks for being a customer" vs. "thanks for being a customer!" vs. "thanks for being a customer." instead of being able to label them "enterprise", "SMB" etc.
Love Printfection and would highly recommend to a colleague! Their team is friendly, quick to respond, and helpful with our niche requests. The platform is easy to use and our team hasn't had any issues learning how to use it.
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